Frequently Asked Questions

Where do you ship?

We currently ship to customers in the United Kingdom.

How long does shipping take?

Orders are typically processed within 1–3 business days after payment confirmation. Delivery to the UK is estimated at 5–7 business days after dispatch. Delivery times may occasionally vary due to customs clearance, carrier delays, public holidays, or periods of high demand.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I cancel my order?

You may request to cancel your order within 12 hours of placing your order. After this period, your order may already have entered processing and cancellation may no longer be possible. This does not affect your statutory cancellation and consumer rights under applicable UK law.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us as soon as possible at service@vinnitz.com with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution in accordance with our Refund & Returns Policy and applicable UK consumer protection laws.

What is your return policy?

We offer a 30-day return policy for eligible items. The 30-day period begins when you receive your order. This policy is in addition to your statutory rights under applicable UK consumer protection laws.

Do you offer a free gift with orders over £99?

Yes! Orders over £99 qualify for a free Mystery Bag. The bag is selected at random and may be any style or type of handbag from our collection, subject to availability. One Mystery Bag is included per qualifying order, at no additional cost.

📩 Support: service@vinnitz.com