Return & Refund Policy

We want you to be completely satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your order, subject to the conditions outlined below.

This 30-day return policy is an additional benefit offered by Vinnitz and does not affect your statutory rights under applicable UK consumer protection laws.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging, where applicable.

  • Proof of purchase is required.

Certain exclusions may apply where permitted by law.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other applicable legal restrictions.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. The time taken for the funds to appear in your account may vary depending on your payment provider or bank.

Where required by applicable law, refunds will be issued within the applicable statutory timeframe.

Late or Missing Refunds

If you have not received your refund yet, please first check with your bank or payment provider, as processing times may vary.

If you still have not received your refund, please contact us:

📩 Email: service@vinnitz.com

Return Shipping

Customers may be responsible for return shipping costs for returns made under our voluntary 30-day return policy, unless the item arrived damaged or defective.

Where a product is faulty, damaged, misdescribed, or otherwise does not conform to the contract, we will comply with applicable UK consumer protection laws regarding return shipping and available remedies.

How to Request a Return

To request a return, please contact us before sending the item back:

📩 Email: service@vinnitz.com

Please include your order number and a brief description of the reason for your return.

Company Information

Vinnitz is operated by LH NEGOCIOS DIGITAIS LLC, a company registered in the United States.

Registered Business Address:
412 W 7th St
Clovis, NM, 88101
United States